Starfish by Hobsons Expanded Impact on Higher Education Student Success During a Turbulent Year

Student success platform added functionality, saw increased usage, and surpassed 97% retention rate

ARLINGTON, VirginiaHobsons, the education technology leader behind Starfish, announces a milestone year in supporting student success in higher education despite the challenges of the COVID-19 global pandemic. Starfish’s student success and retention platform increased student impact and functionality for existing clients, while growing relationships with its hundreds of college and university partners.

Although this was a challenging year for higher education institutions and their students, Starfish helped clients increase their impact on student success. Using Starfish, client institutions were able to track students’ progress and provide the additional support they needed to stay engaged with their coursework. During a period when many classes moved online, academic advisors and faculty members raised more than 1.79 million alerts in support of students, and the number of students reaching out for help through Starfish increased 300% from the same period in 2019. This significant impact was recognized by clients and delivered a greater than 97% client retention.

“We have worked hard alongside our higher education partners to expand support for students this year, especially during the sudden shift to remote learning this spring,” said Kate Cassino, Hobsons CEO. “Students who respond to alerts in Starfish have improved outcomes in dimensions such as course completion rates, GPA, and likelihood to return the following semester.”

Starfish released several new product enhancements throughout 2020 in support of the unexpected virtual learning environment, including enhanced features for virtual walk-in advising appointments, text message reminders, and streamlined student mobile experience to make it easier than ever for students to access crucial campus resources from any device. 

“No matter what 2021 looks like, the Hobsons team is prepared to further expand our support of higher education institutions’ mission of increasing student success in the new year,” added Cassino.

Starfish’s powerful features for student engagement, advising, advanced analytics, workflow management, and academic and career planning help higher education institutions drive student success. To learn more about Starfish, visit

For more information about Starfish by Hobsons, contact

Topics Student Success and Advising

Student Success & Advising

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