What best practices can be adopted and adapted from industries outside higher education in order to focus on a holistic student success experience? What key differentiators for higher education institutions are campus CIOs forecasting for the coming year?

According to Gartner research in "The Future of Student Experience is Personal", CIOs see a need to start building a holistic student experience; and are doing so by increasing the number of strategic initiatives to drive student success on their campuses for several reasons, including:

  • Growing focus on the student experience in higher education, driven by an increasing emphasis on student success and scrutiny on educational outcomes

  • The student experience is the totality of the student's interaction with the institution, understood holistically rather than through institutional bureaucratic or organizational silos.

  • The emphasis on improving the student experience is increasingly achieved by personalizing that experience for each student.

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