The sudden shift to remote learning has created new challenges to higher education institutions seeking to remotely support their students. While the impact was immense on many institutions, other institutions had the right mix of technology and internal processes that enabled them to overcome these challenges. 
In this webinar recording, John Grant, Dean of Student Development, and Dr. Matt Petersen, Manager of Student Retention at Northeast Wisconsin Technical College (NWTC) discuss how they managed to maintain uninterrupted service and supportive communication for their students in this time of unprecedented challenge. During the webinar, NWTC shared their first-hand experience taking a fresh look at students' needs, enhancing engagement, and maintaining a support network to manage the unexpected virtual learning environment. 
Watch the recording to learn about challenges and strategies related to:
  • Addressing students’ holistic needs
  • Maintaining engagement / communication
  • Maintaining student success networks in virtual environment 
  • Ramping up select tracking / reporting in a remote time
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