When: Thursday, March 16, 2017 2:00 pm 

SUNY Broome is one of 64 campuses in the State University of New York System and a new member of Achieving the Dream. “Joining Achieving the Dream was important for us,” said Heather Darrow, Staff Associate for Student Retention. “We are striving to become a college that is proactive and not reactive. I think that’s why we joined when we did - and why we invested in Starfish. Both investments demonstrate our administration’s commitment to student success.”

Today, Broome’s academic coaches use the Starfish Enterprise Success Platform to do outreach to various cohorts on campus and through Open SUNY, the state’s online education platform. SUNY Broome focused on early alert flags and Kudos in their initial implementation, and now they are eager to do more. They are training faculty, building automated workflows around flags, and developing ways to encourage participation both within the faculty and for those in non-academic roles. SUNY Broome is also looking closely at how their data can inform student success. As part of their initial work with Achieving the Dream, they built an inventory of initiatives along the student lifecycle that revealed some gaps, duplicates, and opportunities for alignment. Today, they are reviewing and assessing that inventory to identify opportunities to scale up those interventions that have the most impact and measure outcomes.

This Webinar focuses on advice and “lessons learned” in the early stages of implementing the Starfish platform at a community college. As Heather Darrow said, “In the beginning, it seemed very abstract – I know it can be hard to conceptualize how Starfish will work. But I figured it out, and others can too. I look forward to helping other schools!”


  • Heather Darrow, Staff Associate for Student Retention
  • Michelle Beatty, Online Student Advisor
  • Scot Beekman, Director of Information Technology Services & Tech Lead
  • Rebecca Lawson, Open SUNY Concierge and Academic Coach

Follow along with the webinar by downloading the presentation slides.

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