Retention efforts often are cast with the best of intentions but fall short of long term institutional change due to the siloed nature of higher education. Participants of this session will hear a case study of Ramapo’s implementation and execution of Starfish and how intentionality, collaboration, and closing the loop have increased student success.

In the process, Ramapo used Starfish to better connect with their students, and simultaneously better connect with themselves. In this session, we reviewed:

  • How student success metrics have improved as a result of Starfish implementation on campus
  • How student-focused offices have leveraged the technology to create ripple effects that extend campus-wide


Joseph Connell, Director of Student Success, Ramapo College
Tracey Bender, Student Success Coordinator, Ramapo College

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