The University of Toledo reinvented their student success efforts by utilizing Starfish to encourage students to attend programs, proactively complete financial processes, and register for classes in a timely manner. “Starfish gives us the ability to customize, enhance, and improve our student success efforts to focus on students most at risk of attrition,” said Julie Fischer-Kinney, Ph.D., Assistant Provost for Student Success and Retention.

UT has re-engineered its process and communication workflows using Starfish’s case management framework, Starfish Connect. And their hard work continues to pay off – the school is now seeing its highest retention rate in over a decade. Other stats include:

  • 47% of former probationary students now in academic good standing
  • 73% of the students on probation completed a Student Intake Form
  • 74.5% retention rate

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