“We understood that the best path to a comprehensive student success model was through leveraging technology.” - Dr. Kal Srinivas, Director of Retention in the Office of Academic Programs, Syracuse University

A selection team of key campus stakeholders selected Starfish as the centralized advising system to implement to improve student persistence and streamline the process of advising across Syracuse’s schools and colleges. The team selected Starfish because of the solution’s ability to best match at-risk students and available campus resources to help them in real-time.

The pilot actively engaged over a third of Syracuse's undergraduate students before the solutions' campus-wide rollout, and continues to help the university achieve a comprehensive student success model. Success metrics include:

  • Over 12,000 students received feedback on classroom performance
  • Over 13,000 student-initiated appointments were made with advisors, faculty, and support staff
  • 56% of all undergraduate & graduate students received a flag/kudo

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