Instructional Designer, Intersect

Arlington, VA, United States

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Hobsons connects learning to life by matching students to opportunity across a lifetime of education decisions. Nearly 60% of first-year college students find they aren’t prepared for college, despite being technically eligible for it. Employers are also finding that students are not being properly prepared for the workforce in key areas. We aim to change that by delivering college and career readiness solutions that help bridge the gap between college access and completion by engaging students throughout their educational journey.

Job Summary – Instructional Designer

We are looking for a high-energy and experienced Instructional Designer/Trainer to join the Intersect Product Management team. The Instructional Designer will own all help content and instructor-led and self-paced training curriculum as well as additional client-facing and internal offerings.

The ideal candidate will have a passion for simplifying complex topics into digestible assets that will support both internal and external stakeholder needs. They will also demonstrate the ability to combine an understanding of sales and training dynamics with the ability to synthesize requirements and resources into a comprehensive content creation strategy. They will possess strong verbal and written communication skills and a desire to collaborate with market-facing product managers, technical product managers, customer support, product marketing, and sales leaders. A successful candidate will consider themselves a self-starter who is organized, extremely detailed, and thrives in a fast-paced environment.

This position will be located in Arlington, VA (Clarendon metro) with an expected start date of October 1st.

Essential Functions/Responsibilities:

  • Internal Enablement:
    • Collaborate with internal SMEs to identify audience training/learning needs
    • Synthesize content, develop scripts, create documentation (written, visual, video, e-learning), and produce learning experiences for clients and sales, support knowledge acquisition and application
    • Facilitate internal enablement exercises and activities that enhance the learning process
    • Develop criteria to assess internal learner’s performance and develop assessment instruments
  • Internal Onboarding:
    • Create and maintain product training documentation for new hires
    • Facilitate product training and onboarding for new hires
  • Client Enablement & Support:
    • Collaborate with internal SMEs to identify audience training/learning needs
    • Synthesize content, develop scripts, create documentation (written, visual, video, e-learning), and produce client learning experiences; support knowledge acquisition and application
    • Continuously audit exisiting product documentation and keep product documentation library up-to-date
    • Monitor, provide support, and escalate issues concerning online professional networking community

Minimum Qualifications:

  • Required: 5+ years of experience in technical writing, training development, and instructional design for internal and external stakeholders
  • Required: Bachelor’s Degree
  • Experience with Camtasia, Photoshop, MadCap, and HTML foundational knowledge preferred
  • Sophisticated communication skills including the ability to interact and communicate with external clients
  • Ability to work within a team and independently, with little supervision at times
  • Ability to work with SMEs and other internal stakeholders to understand and incorporate their feedback into the learning solution
  • Ability to balance both process owner and client-facing roles
  • Multitasking, project management, and organizational skills

Hobsons recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

Benefits Include (but may vary depending on location)

  • Affordable and Competitive Medical, Dental and Vision Insurance Plans
  • 401(k) Plan with Match
  • Flexible PTO offering for all Exempt roles
  • Substantial time off for all Non-Exempt roles, including Floating Holidays and Premium Days for Volunteering, Personal Wellness and/or School Conferences/Visits
  • Education/Tuition Reimbursement
  • Life, AD&D, Short-term and Long-term Disability Insurance
  • Flexible Spending Accounts (FSA)
  • Voluntary Employee Programs: Legal Services, ID Theft & Credit Monitoring

Work-Life Balance & Culture

  • Company Closes December 24th through January 1st as a Paid Holiday
  • Generous Holiday Schedule
  • Employee Referral Bonus Program
  • Casual Dress Environment
  • Flexible Work Arrangement Opportunities
  • Global Fitness Program Membership Discounts
  • Hobsons Annual Achievement Awards Event
  • Employee Funded International Charity Programs
  • Adopt A Class - Local Community Involvement
  • Work Perks Discount Program

To view our comprehensive list of total rewards benefits, please visit  To learn more about Hobsons, and our products: Naviance, Radius, Naviance Active Match, Starfish and PAR Framework, visit our corporate web site at and follow us on LinkedIn, Facebook and Twitter.

Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

Note: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Hobsons is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.


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