Knowledge Base
The admissions Web site is one of the top places potential students come to find information—and one of the first places you can lose them if they can't find what they need quickly. Hobsons' Answer FAQ quick response technology answers every question as quickly and accurately as possible.
Answer is branded for your institution, and comes with a library of more than 90 frequently asked admission and enrollment questions, getting answers to students quickly and consistently while reducing staff workload. Reporting features show results on question frequency and timing, so you can adjust your responses based on student needs.
In addition, Answer allows you to build your own online library of custom questions for your campus. Non-English versions are available, as well as several plug-ins (answer ratings, admissions counselor contact information) to take service to the next level.
Case Study: Rochester Institute of Technology
Hear what clients say about Answer.
The Benefits of Hobsons' Online Knowledge Base:
- Increase staff productivity and in-person interaction with students.
- Take control of incoming inquiry flow with online response management
- Better understand prospects
- Instantly deliver relevant quick answers
- Provide consistent responses to admission questions
