Getting feedback from our clients is extremely important. Not only do we want to ensure you are fully satisfied with your Hobsons investment, but we evaluate members of our team based on your input and suggestions. We have several mechanisms for soliciting your feedback. When you get the opportunity to complete one of our surveys, we ask that you take the time (about 10 to 15 minutes) to tell us how we are doing. We want to hear what we are doing well and where we can improve.
Between now and September 30, 2013, any client submitting a survey and including their name and e-mail address will be entered into a quarterly drawing for fabulous prizes such as:
- Expenses (air & hotel) paid for the 2014 Hobsons University conference
- Free workshops for the 2014 Hobsons University conference
- Free one-day on-site consultation with your Hobsons Success Manager
- Free one-day on-site training with a Hobsons Training Specialist
When you complete a technology product implementation, we’ll ask you to complete a post-implementation survey. This provides valuable information so we can continue to improve our process and your experience. You can complete this survey for each technology product that you implement.
:: Click here to access the implementation survey for our TECHNOLOGY products.
(Connect, Retain, ApplyYourself, and Intelliworks)
:: Click here to access the implementation survey for all other TECHNOLOGY products.
(i.e. Answer, Events & Interviews, Group Chat, Telecenter, etc.)
:: Click here to access the implementation survey for our MARKETING products.
(i.e. CollegeView, personalized video, custom publications, etc.)
Overall Client Satisfaction Survey
Once you are live with your products, and on at least an annual basis, we will ask you to complete an overall client satisfaction survey. This will cover our products and services, as well as how you work with your Success Manager.
:: Click here to access the client satisfaction survey for our MARKETING and TECHNOLOGY clients.
Client Support Survey
With the recent expansion of our Client Support team, we ask that you complete a few more in-depth questions relating to our Client Support team members and processes.
:: Click here to access the client support feedback survey.
To continue improving both our processes and your learning experiences, we ask that you complete a survey after receiving product training from our team. You may complete this survey for each training session you attend.
:: Click here to access the training survey for our TECHNOLOGY clients.
Did you know?
More than 90% of clients surveyed would recommend Hobsons to a colleague. We are working to bring that number to 100%. Your feedback will help us do this.Back to top