Answer
Answer student questions instantly, even out of office hours, with our Virtual Adviser
Answer is a dynamic online FAQ system that answers students’ questions instantly and builds a continually evolving answer content database as more students use it.
With Answer, our web-based Virtual Adviser feature can field the hundreds of routine questions students ask – helping them get an immediate response to their query and reducing the pressure on your admissions and enquiry teams. This allows your staff to focus on student relationship-building activities that impact on conversion rates.
Typically, the Virtual Adviser will respond to 95% of student enquiries instantly, with a small number of more complex queries being automatically routed to an appropriate member of staff at you institution.
Answer gives institutions the ability to:
- Take control of your incoming enquiry flow
- Instantly deliver relevant answers to prospective students
- Provide consistent responses
- Track students’ most frequently asked questions to better understand their needs
- Enable staff to focus on conversion activities rather than enquiry-handling
Please click here to download our product sheet
Related Services
If you don’t have time or resource to compile the range of answers you need internally, this can be done by us through our Editorial Services for Answer.
Find out more by contacting us via e-mail: adarninsuang@hobsons.com or phone: 0207 250 6600.
See also:
Connect CRM
ApplyYourself
TeleCentre
Chat
