Sales Operations Specialist (London, UK)

Job Summary

  • To bridge the gap between Sales and Finance by ensuring that orders are processed and closed correctly in Salesforce and Zuora.
  • To manage commission plans and payments for the Sales and Operations teams.
  • To ensure sales processes are adhered to so that reliable reports can be pulled from Salesforce.com and Zuora for both finance and sales management purposes.
  • To champion the use of Salesforce in the office and support all EMEA based users.

Objectives

  • To manage the use of Salesforce for EMEA for Sales and Operations
  • To manage the use of Zuora for EMEA  so that orders are uploaded and invoices raised
  • To support Sales during any live RFPs
  • Provide timely reports to Sales, Marketing, Finance and the Senior Leadership Team
  • Provide training for all EMEA Salesforce users
  • Liaise with Global Sales Operations to ensure consistency in processes and share best practices
  • Work closely with the Sales Director to provide up to date performance tracking on a monthly quarterly and annual basis
  • Liaise with other business units as appropriate
  • Commission Plan roll outs, monthly calculations of commission payable

 

Key responsibilities

Salesforce Administration

  • Provide support and guidance to sales team on proper and most effective use of Salesforce
  • Conduct ongoing and ad hoc training for sales team
  • Ensure opportunity accuracy
  • Assist with various reporting requirements – forecasting, activity reports, dashboards, etc. for the following departments: Marketing, Sales & Finance, EMEA Leadership Team
  • Interface with central operations to ensure EMEA sales needs are being met from a Salesforce perspective and test / develop new features


Contract closing and handoff

  • Ensure all opportunities are closed appropriately in SFDC
  • Ensure operational leads are notified of new sales and a new sale email is sent in timely manner to the office
  • Facilitate contract processing (interface with Zuora to upload order form and raise an invoice)


RFP Support

  • Work closely with Sales to ensure all RFP’s are managed correctly and submitted on time.
  • Sales Process Evaluation and Improvement Guidelines


Data management

  • Work with Marketing to ensure accounts, products and contacts are up to date


Commission and Sales performance calculations and reporting

Experience, Skills & Expertise

  • Knowledge of Salesforce.com and Zuora would be beneficial
  • Experience in a Sales Operations role, reporting and analytics
  • Exhibit flexibility in work schedule and job tasks
  • Maintain confidentiality and sensitive information
  • Attention to detail
  • Good written and verbal communication and ability to lead training of peers
  • A professional attitude
  • Results focused
  • Conscientious
  • Good interpersonal skills
  • Patience


This is not an exhaustive list and you will be expected to be flexible in your approach to carrying out your duties that may change from time to time to reflect changes in the Company’s circumstances. This will include covering for your colleagues as required. The Company therefore reserves the right to vary the job description in consultation with you.

EEO / M / F / D / V

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If you are having trouble applying or need additional information, please contact Human Resources.

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