Product Manager (London, UK)

Reports to: Director of Product and Client Services
Location: 40 Featherstone Street, London, EC1Y 8RN
Hours:  Full Time (37.5hours)

The role

The Product Manager is responsible for designing and implementing a product and solutions roadmap that is creative, innovative and inspirational.  The Manager will play a key role in shaping the company’s growth strategy as it relates to portfolio expansion and new product development / integration. The role will require the ability to understand customer and market needs whilst identifying and solving problems in a way that ensures customer satisfaction and increases in market share. The successful candidate must be competent in developing long-standing relationships with customers, partners and vendors.  Being adept at collaboration, cooperation, and cross-team negotiation is a must. Alongside being a key stakeholder in the business strategy for product and partnership development the Manager will be required to recognise business opportunities, visualise next steps and then work proactively and autonomously to maximise potential commercial benefits.

Objectives

  • Complete a market scoping report to include competitor analysis, CRM market penetration and SWOT
  • Work with Director, Product and Client Services, current EMEA partners, global internal stakeholders and local team members to design and implement Hobsons strategic development plan for 2013/14
  • Lead on development of 3 year Hobsons EMEA product and partnership strategy
  • Review Hobsons current product offering in EMEA alongside the Hobsons US and APAC offerings and recommend strategy for consolidation / diversification / packaging
  • Work closely with peers in the US and APAC offices to ensure EMEA is part of all relevant product / partnership development conversations
  • Own new product integration procedure including internal training and  communication and working with the Operations and Marketing teams to develop and execute external client communication plans
     

Responsibilities

  • Own the product roadmap for both current and new products from initial identification of a new product/enhancement/change through to successful launch. This will include developing the business / financial case, developing the operational model in conjunction with Operations and developing all collateral / documentation with stakeholders including SLA, T’s & C’s, pricing models, incentive offers, sales collateral, sales script.
  • Preparation of analysis, reports, benchmarks and recommendations for new business opportunities including preparation of costing and earning potential
  • Creating trade proposals and negotiation of long term contracts and terms of cooperation
  • Alongside the Commercial Director manage the contracting and negotiations with new partners and ongoing management of revenue generating partnerships
  • Work with relevant HE business units on business integration post contract signing
  • Develop mutually beneficial relationship with Product Engineering, Strategic Alliances and Admissions and Enrolment teams in our US business.
     

Key metrics

  • Revenue generation per new product development / partnership
  • Improve current client satisfaction rates with product suite
  • Positively impact Hobsons market positioning
  • Achieve overall budget targets
  • Partnership revenue growth
     

Essential skills required

  • Revenue generation per new product development / partnership
  • Improve current client satisfaction rates with product suite
  • Positively impact Hobsons market positioning
  • Achieve overall budget targets
  • Partnership revenue growth
     

Additional personal skills required

  • Knowledge of international education market and process/procedures would be beneficial
  • A positive and professional attitude
  • Excellent interpersonal skills
  • Attention to detail
  • Working knowledge of .NET or Java-based application development would be beneficial
  • Strong organisation skills and ability to retrieve information quickly
  • Perform well under pressure
  • Flexible

EEO / M / F / D / V

Apply Now

If you are having trouble applying or need additional information, please contact Human Resources.

Back to top