Hobsons Helps Community College Leaders Tackle Attrition and Customer Service Challenges

Education technology and marketing solutions leader and academic pundit partner for expert roundtable

April 09, 2011

New Orleans, LA and Cincinnati, OH – Hobsons , the leading provider of student success solutions for K12 and higher education, today announced a retention-focused program to help community college leaders address mounting retention and customer service challenges at the 2011 American Association of Community Colleges (AACC) Annual Convention, April 9-12, in New Orleans, LA.

In partnership with leading academic researcher and former community college president Dr. Neal Raisman of N. Raisman & Associates (AcademicMaps), Hobsons will help community college leaders address difficult attrition and customer service challenges through:

• A complimentary book giveaway and signing at Hobsons booth #730 with Dr. Raisman, who will meet with attendees and sign copies of his revised book “Customer Service Factors and the Cost of Attrition.”
• A roundtable breakfast exploring community college retention success and how leaders are responding to student needs.
• A live demo of Hobsons’ Retain product and one-on-one consultations about proactive and reactive student success strategies specific to individual schools’ retention challenges.

 

“In order to improve retention rates and truly impact student success on campus, community colleges must engage with at-risk college students through early and consistent communication as part of a strong, interdepartmental communications plan,” said Brian Mikesell, VP - Student Success Solutions, Hobsons.

“Community colleges have very particular and unfortunately significant challenges in retaining and providing services, especially academic customer services, to their students. Therefore, they must develop ways to understand and reach out to their students to keep them involved in college and staying through to reaching their goals,” said Dr. Raisman, President, N. Raisman & Associates. “Hobsons’ involvement at AACC offers community college leaders a valuable opportunity to connect with retention experts about growing attrition challenges, and the evolving programs and technologies available to solve them.”

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