K-12 Support

We offer a variety of support resources to school and district staff. These resources are free of charge and provided to help you get started and provide assistance when you are faced with new challenges or issues.

SPEAK TO AN EXPERT

To reach our solutions team by phone, please call 866.337.0080 (toll-free) or +1.703.859.7300 (international) if you are outside the United States and Canada and select OPTION 2 from the menu so you can be directed to the appropriate solutions specialist.

SEND AN E-MAIL

If you prefer e-mail, please send your inquiry to Support Services. Be sure to include all relevant information so we can assist you as quickly as possible.

RECEIVE ONLINE ASSISTANCE

You can also receive support online via the Help sections of Naviance.

Hours of Operation

We provide support for K-12 clients during the following hours:

8:00 a.m. – 7:00 p.m. ET on weekdays (excluding holidays)

Note: Hobsons does not offer direct support to students and families. If you are a student or parent, please contact the school or organization that delivers your service for further assistance.

ADDITIONAL RESOURCES

We also provide a number of self-help tools to users, including:

  • Searchable, online help system
  • Quick-reference guides
  • Templates
  • Glossary
  • Self-paced tutorials


In addition, our users’ community allows clients to collaborate with other Naviance Network members and product managers.

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