Higher Ed Support

Our client solutions team possesses a significant amount of domain expertise and is dedicated to providing timely responses and effective resolutions to our higher education clients’ day-to-day questions and requests about our education solutions. Each solutions specialist is fully certified on existing solution functionality and receives regular training on new solution features.


Higher education clients who use ApplyYourself, Connect, Retain, Radius, the Starfish platform and other Hobsons solutions can contact members of our support team using one of the options listed below.

If you are completing an online application or recommendation and need assistance, please visit the Hobsons Application and Recommendation Support Center.


Compass is our online client support portal and community. Clients who have a Compass user name and password can sign in and contact our client solutions team by creating a new support case. Compass also allows you to view knowledge base articles and product suggestions to see if your question already has a resolution. You can also find help from other Hobsons product users who might be experiencing similar issues.


To reach our client solutions team via phone, please call 800.927.8439 and select one of the menu options to be directed to the appropriate client solutions specialist.


If you prefer to contact us by e-mail, please send your inquiry to Higher Education Client Solutions. Be sure to include all relevant information so we may assist you as quickly as possible.

Hours of Operation

We provide support for higher education clients during the following hours:

8:00 a.m. - 8:00 p.m. ET on weekdays (excluding holidays)

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