Higher Ed Support
Our higher education employs a two-pronged approach to ensure our clients get the support they need to maximize their investment. We strive to build a strong partnership with clients to understand their unique challenges and opportunities and guide them through a successful relationship with Hobsons.
Client Success Team
Client success managers are often assigned to our Education CRM Suite clients to ensure they get the maximum value from their investment. Success managers serve as the primary point of contact and maintain a holistic view of the client’s product portfolio so they can share best practices to help clients achieve their objectives. Each client success manager coordinates with client support team members on issues and ensures clients are aware of new features and products that may benefit them.
Client Support Team
Our client support team possesses a significant amount of domain expertise and is dedicated to providing timely responses and effective resolutions to our higher education clients’ day-to-day questions and requests about our education solutions. Each support specialist is fully certified on existing solution functionality and receives regular training on new solution features.
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