Hobsons’ client support team is dedicated to resolving issues and answering questions in a timely manner. Each specialist is fully certified on existing solution functionality and receives regular training on new solution features.
Higher Ed Support
In the higher education division, client success managers and support specialists work closely to provide effective resolutions to our clients’ day-to-day questions and requests about education solutions.
Free of charge to users, our K-12 and district customers receive support resources that include expert technical assistance as well as a number of self-help tools, including quick-reference guides, and self-paced tutorials.
National Transcript Center Support
State Education Agencies, K-12 clients, colleges & universities, and parents and students can utilize the support resources that include technical assistance, training modules, and self-help tools to assist with exchanging electronic student records and transcripts.