Higher education clients can receive support for Radius using one of the options listed below. If you use ApplyYourself, Connect, Retain, and other Hobsons solutions, please visit our main Higher Ed Client Support section.
1. Access the Radius Support Portal
The Radius Support Portal is the best way to reach the Radius support team. You can submit a ticket, review your existing tickets, and browse our User’s Guide and Forums. If you have never logged in before, you will need to create a free account with your .edu e-mail address.
2. Send an E-mail
If you prefer to contact us by e-mail, please send your inquiry to Radius Client Support or use the feedback tool in the Radius solution. Please make sure you include all details about your question or issue.
3. Speak to a Specialist
To reach our client support team by phone, please call 866.674.6640. We are available during normal business hours Monday through Friday.
Hours of Operation
We provide support for Radius users during the following hours:
- 9:00 a.m. – 6:00 p.m. ET on weekdays (excluding Thanksgiving Day, Christmas Day, and New Year’s Day)
Our support specialists will respond to your ticket within 48 business hours. All urgent issues must be marked as such and will be answered within six (6) hours during business days.
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