Higher Ed Clients
Higher education clients who use ApplyYourself, Connect, Retain, Radius, and other Hobsons solutions can contact members of our support team using one of the options listed below.
If you are completing an online application or recommendation and need assistance, please visit the Hobsons Application and Recommendation Support Center.
1. VISIT COMPASS
Compass is our online client support portal and community. Clients who have a Compass user name and password can sign in and contact our client support team by creating a new support case. Compass also allows you to view knowledge base articles and product suggestions to see if your question already has a resolution. You can also find help from other Hobsons product users who might be experiencing similar issues.
2. SPEAK TO A SPECIALIST
To reach our client support team via phone, please call 888.517.6460 and select one of the menu options to be directed to the appropriate support specialist.
3. SEND AN E-MAIL
If you prefer to contact us by e-mail, please send your inquiry to Higher Education Client Support. Be sure to include all relevant information so we may assist you as quickly as possible.
4. SUBMIT AN ONLINE FORm
The Online Support Form is the most efficient method for contacting us. It allows us to collect several pieces of information so we can respond in a timely manner. We value your privacy and will never share or sell your information to a third party.
Hours of Operation
We provide support for higher education clients during the following hours:
- April 1 – September 30: 8:00 a.m. – 6:00 p.m. ET on weekdays (excluding holidays)
- October 1 – March 31: 8:00 a.m. – 8:00 p.m. ET on weekdays (excluding Thanksgiving Day, Christmas Day, and New Year’s Day)
Our support specialists strive to review and respond to client requests that arrive by ticket, e-mail, or phone within two (2) hours.