Higher Ed Clients
Higher education clients who use ApplyYourself, Connect, Retain, and other Hobsons solutions can contact members of our support team using one of the options listed below.
If you use our Radius solution, please visit our Radius Users Support section. If you are completing an online application or recommendation and need assistance, please visit the Hobsons Application and Recommendation Support Center.
1. SUBMIT AN ONLINE FORM
The Online Support Form is the most efficient method for contacting us. It allows us to collect several pieces of information so we can respond in a timely manner. We value your privacy and will never share or sell your information to a third party.
Thank you for your interest in Hobsons. In order to provide you with more information about what Hobsons can do for you, please fill out the form below.
Summary of Request:
2. SPEAK TO A SPECIALIST
To reach our client support team via phone, please call 888.517.6460 and select one of the menu options to be directed to the appropriate support specialist.
* If you use Radius, please visit our Radius Users Support section.
3. SEND AN E-MAIL
If you prefer to contact us by e-mail, please send your inquiry to Higher Education Client Support. Be sure to include all relevant information so we may assist you as quickly as possible.
Hours of Operation
We provide support for higher education clients during the following hours:
- April 1 – September 30: 8:00 a.m. – 6:00 p.m. ET on weekdays (excluding holidays)
- October 1 – March 31: 8:00 a.m. – 8:00 p.m. ET on weekdays (excluding Thanksgiving Day, Christmas Day, and New Year’s Day)
Our support specialists strive to review and respond to client requests that arrive by ticket, e-mail, or phone within two (2) hours.