EMT Answer

Answer student questions instantly, even out of office hours, with our Virtual Adviser

EMT Answer is a dynamic online FAQ system that answers students’ questions instantly and builds a continually evolving answer content database as more students use it.

With EMT Answer, our web-based Virtual Adviser feature can field the hundreds of routine questions students ask – helping them get an immediate response to their query and reducing the pressure on your admissions and enquiry teams. This allows your staff to focus on student relationship-building activities that impact on conversion rates.

Typically, the Virtual Adviser will respond to 95% of student enquiries instantly, with a small number of more complex queries being automatically routed to an appropriate member of staff at you institution.

EMT Answer gives institutions the ability to:

Take control of your incoming enquiry flow
Instantly deliver relevant answers to prospective students
Provide consistent responses
Track students’ most frequently asked questions to better understand their needs
Enable staff to focus on conversion activities rather than enquiry-handling

Related Services
If you don’t have time or resource to compile the range of answers you need internally, this can be done by us through our Editorial Services for EMT Answer.

Find out more by contacting the Australian team via e-mail: mark.glynn@hobsons.com or phone: (03) 9676 7096.

Alternatively, you can contact our representative in Malaysia via e-mail: anicol@hobsons.com or phone: +60 122 157 622.