Professional Services Operations Coordinator (Arlington, VA)

Job Summary

The Professional Services Operations Coordinator is responsible for managing all logistical aspects of professional development training courses purchased Hobsons K-12 clients. This person serves as the primary contact for clients regarding professional development. They are proactive in all communications with clients to ensure training is delivered in a timely manner. In addition to client-facing activities, this individual also manages and maintains the centralized resource schedule for all trainers, the public web-based course schedule, and all communication templates and marketing collateral regarding Hobsons K-12 course offerings.


Essential Functions/Responsibilities

  •     Contact clients via email and phone to schedule professional development sessions
  •     Welcome new clients who have purchased professional development and educate them on next steps for scheduling and enrolling in professional development sessions
  •     Consult with clients to recommend suggested course sequences and timing
  •     Send email confirmations and supporting material to training participants
  •     Respond to clients’ professional development inquiries
  •     Provide travel estimates to the sales team during the sales process to assist in selling private onsite professional development sessions
  •     Update and maintain all communication templates, FAQs, and supporting material related to professional development processes and offerings
  •     Create and maintain the onsite and web-based training schedules
  •     Communicate course assignments and session details to trainers
  •     Enter all confirmed course assignments in services automation system, including participant rosters and any other relevant course details
  •     Serve as the primary administrator of the survey tool used to track client satisfaction with professional development sessions
  •     Monitor the training email account and manage all incoming and outgoing email
  •     Interact with the sales teams when needed on follow-up activities for clients who have purchased professional development sessions


Minimum Qualifications

  •     Bachelors’ degree required; 3.0+ GPA preferred
  •     Prefer candidates who have the following skills:
  •     Strong organizational skills
  •     Outstanding attention to detail and accurateness
  •     Excellent written and oral communication skills
  •     Good listener with good phone presence
  •     Ability to manage and prioritize multiple tasks simultaneously
  •     Ambition, drive and ability to learn quickly and adapt to change
  •     A team player willing to help others
  •     Proficiency in MS Office and Web applications
  •     Experience managing a centralized resource schedule a plus
  •     Experience with Salesforce.com and WebEx technology a plus

 

Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

 

We are a hard-working, fun-loving office, and we’re looking for the right fit—someone with great communication skills and a solid work ethic who picks up skills quickly.

 

Hobsons offers a competitive salary along with an excellent benefits package including:

  • Health Insurance
  • Life and Disability Insurance
  • Dental Plan
  • 401K Plan
  • Section 125/Flexible Spending Accounts
  • Generous Holiday and Vacation Schedule

 

EEO / M / F / D / V

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If you are having trouble applying or need additional information, please contact Human Resources.

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