Client Success Specialist (Arlington, VA or Cincinnati, OH)

Job Summary

The Client Success Specialist is the bridge between the Success Managers and Product Specialist in the Higher Education Professional Services team. This entry level position is responsible for much of the product work required to support live technology and marketing products and to get products up and running. The Success Specialist will initially have limited exposure to clients, but will sit in on calls as appropriate. Qualities needed to succeed in this role include managing your own time, taking initiative on projects, and learn quickly.

This position will play a key role in the overall success of the team. Performance will be measured by client satisfaction, ability to interact with the success managers, and quality of work.

We are currently hiring a Client Success Specialist to work in one of the following locations:

  • Cincinnati, OH
  • Arlington, VA

 

Essential Functions/Responsibilities

  • Assists in obtaining business requirements for projects with current clients.
  • Complete assigned tasks from the Client Services queue
  • May participate in client phone calls and training webinars with the respective Success Manager or Implementation Specialist
  • Prepare product usage reports for clients and Success Managers
  • Can be assigned to several Success Managers to assist in account management or implementation support tasks
  • Provide client coverage when needed

 

Minimum Qualifications

  • Applicants must have a minimum of a 4-year degree and be extremely comfortable with the internet
  • Basic HTML skills and knowledge of the higher education market are a plus
  • Knowledge of operational policies and procedures is required
  • Ability to work independently demonstrating initiative; exercise good judgment in administration of responsibilities; adapt to and embrace change in a rapidly changing environment; establish work priorities and manage multiple projects; exhibit flexibility in work schedule and job tasks; establish and maintain effective working relationships with co-workers, vendors, clients, and other job contacts; maintain confidentiality of sensitive information; quickly learn new technologies
  • Skill in verbal and written communications; operation of standard office equipment; operation of personal computer; planning, scheduling, and organizing work; application of job software, including Microsoft Office Suite is required

 

We are a hard-working, fun-loving office, and we’re looking for the right fit—someone with great communication skills and a solid work ethic who picks up skills quickly.

Hobsons offers a competitive salary along with an excellent benefits package including:

  • Health Insurance
  • Life and Disability Insurance
  • Dental Plan
  • 401K Plan
  • Section 125/Flexible Spending Accounts
  • Generous Holiday and Vacation Schedule

 

EEO / M / F / D / V

Apply Now

If you are having trouble applying or need additional information, please contact Human Resources.

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